FR | IT | DE | ES

Frequently Asked Questions (FAQ)

Wireless connection

What is the maximum wireless transmission distance between LinkTap devices?
My watering device (i.e., TapLinker or ValveLinker) is often disconnected. What is the reason? How do I rectify the issue?
How do I improve the wireless communication performance between the Gateway and watering device (i.e., TapLinker or ValveLinker)?
My watering device is disconnected, but I am not at home. What should I do?
My watering device stopped connecting to the Gateway. Changing the batteries made no difference. What should I do now?
How do I check the reliability of the wireless communication between my Gateway and watering device?
What if I have a big house/garden and quite a few garden taps; one LinkTap Gateway simply just can't cover all the garden taps?

LinkTap Gateway and Extender

My LinkTap Gateway cannot connect to the Internet. How do I fix this?
Can I use a Zigbee Gateway or Extender from other brands (e.g., Samsung or Philips) to control LinkTap watering devices? Or, can I use the LinkTap Gateway or Extender with third-party Zigbee systems?
My LinkTap watering device has an unstable wireless connection with the Gateway. Will adding a LinkTap Extender improve wireless performance?
Are there any special considerations for installing the Extender?
After adding a LinkTap Extender to my system, do I need to configure the water timer to connect to the Extender?
Can an Extender be associated with multiple Gateways?
Where can I view the topology graph?
My garden faucet is far from my LinkTap Gateway, so I need multiple LinkTap Extenders to relay the signal. How many hops are supported in the LinkTap system?
What are the requirements for a solar panel to power the LinkTap Extender, and where can I purchase one?

Watering related issues

Will the water timer reduce the water flow?
Why did my LinkTap flow meter report a zero reading? Why did I receive a false "Water cut-off" alert?
My watering device has been running well. But it didn't water as scheduled in the past few days. What could be the cause?
I can see my watering device has been watering in the past few days, but I don't see the corresponding watering history in the app. What could be the cause?
Why is there no water coming out of my LinkTap water timer?
The valve no longer opened after the water timer has been sitting idle for a few months.
The valve stuck in the ON position. How do I fix it?

Electricity and/or Internet outage

Will my watering device still work when electricity and/or Internet service is down?
What happens if there is a power outage during a scheduled watering session? Will the solenoid remain open until the power comes back on?

Product installation

Water leaks from my new LinkTap water timer. How do I fix it?
Water hammer issue appears in my house after the LinkTap water timer is installed. How do I fix it?
What is the best way to check the performance of my LinkTap system after installation?
Can LinkTap water timer be installed horizontally or upside down?
Will the LinkTap water timer work with a water butt, rain barrel or water tank?
What type of batteries should I use for my LinkTap watering device (i.e., TapLinker or ValveLinker)?
What do the LED lights on the LinkTap Gateway and watering devices mean?
After my LinkTap watering device is turned on, its Battery LED light turns solid green, but the Wireless/Lock LED light keeps flashing green and does not turn solid green.
After my LinkTap watering device is turned on, both its Battery and Wireless/Lock LED lights went out after a while. Is that normal?
I have inserted new batteries into my LinkTap watering device, but neither Battery LED nor Wireless/Lock LED light is on.
Can LinkTap Gateway connect to my home router via Wi-Fi?
Can LinkTap Gateway connect to my router via Power over Ethernet (PoE)?
How to adjust my Gateway's local time?
Will my Gateway's local time be adjusted automatically for Daylight Saving Time?

Integrating the LinkTap System

How can I integrate the LinkTap system with my own system?

Device maintenance & Repair

How to winterize my LinkTap water timer?
Do I need to turn off my TapLinker/ValveLinker and/or Gateway when they are not being used?
Can I repair my LinkTap water timer by myself?

Product features

What is Rain Skip? How does the Rain Skip work?
Why is the Rain Skip better than a physical rain sensor?
Why can't I see the Rain Skip function in the app?
What is the ECO mode?
What is Batch Watering?
How do I program multiple watering slots for a day?
Can I save and store my watering history data as a .csv file?

Used with water distributor or tap splitter

Can the LinkTap water timer be used with the Gardena Automatic Water Distributor?
How can I attach multiple LinkTap water timers on one garden tap?

General questions

Is there any subscription fee to use the LinkTap products and services?
What are the LinkTap Gateway, TapLinker and ValveLinker?
What is the difference between the G1S and G2S water timers?
Which wireless technology is used in the LinkTap devices?
Is the Gateway or TapLinker/ValveLinker's wireless coverage large enough for my house & garden?
How many TapLinkers/ValveLinkers can be connected to one Gateway?
How many Gateways can one user account have?
What should I do if I want to transfer my TapLinker/ValveLinker and/or Gateway to somebody?
I recently changed my household router. How do I reconnect my LinkTap system to my new network?